Frequently Asked Questions

Roof replacement is a continuous and very costly cycle for many buildings. When you restore your roof with Empire Roof Coatings your current roof's life is extended for the full life of our warranty at a fraction of the cost of a roof replacement; and in most cases, your roof can continue under warranty with a simple and inexpensive warranty extension at the end of the initial warranty period.

What does that mean to you? You have the peace of mind of knowing that you are saving yourself money now with your warrantied roof restoration and in the future when your roof's warranty is renewed; you will also be helping to save the planet by keeping roofing waste out of the landfill.

You don't want your roof to be the training ground for someone trying to learn the business. Empire Roof Coatings is backed by over 35 years of experience and expertise in the roof coatings industry and we specialize in just one thing, ROOFING.

What does that mean to you? You receive an experienced contractor that can provide satisfied customers that you can talk to about their experience.

The company that you hire is only as good as the people in it. You should see if the complexity of your project matches the experience of the company. At Empire Roof Coatings our workers are all professionally trained in Roof Restoration and average at least 10 years' experience each in construction.

What does that mean to you? You receive experienced personnel on your project and they are continuing to be educated and trained which benefits you and the product you receive

Contractors are required to be licensed in the localities in which they work. Empire Roof Coatings is licensed to work throughout Washington, Idaho, and Montana and obtains local licenses for each new project's location.

What does this mean to you? You can rest assured that your contractor has fulfilled their obligations and requirements for your area and has and will continue to keep up with the changes being made by those licensing agencies.

More problems and misunderstandings develop in this area than anywhere else. Be sure you clearly understand what the contractor is doing and what he is not. Empire Roof Coatings provides specifications in thorough detail for each customer prior to contracting.

What does this mean to you? You are seeing first hand what we are including and excluding in our projects and the items being used. You are able to then compare apples to apples with our proposal aiding you in the decision-making process as it is detailed for your benefit.

If someone gets hurt on the job, and it can happen, you may have to pay for that workman's injuries and support unless your contractor is properly insured. Request a copy of your contractor's insurance policy and make sure his coverage is adequate. Empire Roof Coatings believes in protecting it's customers from unfortunate events as this. We check coverage on every subcontractor that works for us and they are all required to supply us with a copy of their insurance and bonding as well as their business licenses. Empire Roof Coatings can also supply you a copy of our business license and bond.

What does this mean to you? There are no surprises, no anxieties and no second guessing on if you and your business are protected. You can't afford to negotiate on this issue.

Read and ask questions regarding the guarantee. At Empire Roof Coatings we offer comprehensive non-pro-rated labor and material warranties specifically designed for your project.

What does this mean to you? Peace of mind that we will be here should anything happen on your project and that we will respond to you promptly. You won't be put on the back burner because you are a warranty customer.